Applications Engineer (Sales)

Job details

Job type

• Permanent

• Full-time

Shift and schedule

• Weekend availability

• Night shift

• Evening shift

• Monday to Friday

 

Benefits

Pulled from the full job description

• Health insurance
• Paid time off
• Provident Fund

 

Full job description

Position Title: Applications Engineer (Sales)

Reports To: Business Development and Sales Operations Manager, c3US

Location: Mumbai, India (Remote)

Work Timing: 5:30pm - 2:30 am IST

Position Summary:

Supports the Inside/Outside sales team by producing crosses, quotes, and proposals as requested by prospects and customers as well as interpreting technical requirements and providing technical information when required. Engages in technical/application discussions via phone call, video calls and in written communications with prospects and customers.

Essential Duties & Responsibilities:

• Determines the c3controls equivalent item numbers based on the manufacturer's part numbers provided by customers.
• Generates the c3controls sales quotes from the ERP system.
• Engages in technical/application calls/video calls with prospects and customers.
• Prepare demonstrations and applications of company products for sales team members to present to customers.
• Perform pre and post sales technical support to customers for their specific applications.
• Conduct internal product and application training.
• Interface with sales, marketing, engineering, manufacturing, and quality functions to ensure the successful specification, sale and installation of existing and new products.
• Act as a technical resource to customers and other departments to address inquiries and problems.
• CDR (Customer Documentation Requests) i.e. Country of Origin, HTS Code Requests, and compliance requests (ex. RoHS), etc.
• PAR (Product Action Requests)
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Travel:

This position does not require travel.

Required Education and Experience:

• Bachelor's degree in a technical discipline or equivalent experience.
• Proficiency in Computer Programs such as Microsoft WORD, EXCEL, PowerPoint, Google Suite, etc.

Preferred Education:

• B.S. Mechanical Engineering, B.S. Electrical Engineering, B.S. Engineering Mechanics, B.S. Industrial Engineering, Electro-Mechanical Engineering Technology, B.S. (Engineering).
• Demonstrated experience reading and understanding basic electrical schematics, electrical an electromechanical product specifications and technical information related to industrial controls.
• Strong interpersonal skills/ability to establish rapport, ability to converse with people at any technical level and any authority level, with excellent problem solving & conflict resolution skills.
• Excellent English language communication skills, verbal and written.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions:

Primarily in an office environment. Some weekend or evening work might be required.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax/scanner machines. This position may be remote when working USA hours.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work

This is a full-time position, Monday through Friday

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Monday to Friday
• Night shift

Education:

• Bachelor's (Required)

Experience:

• Application engineer: 1 year (Required)

Language:

• English (Required)

Work Location: In person